In Partnership with the Center for Accountability and Performance
Nov. 8 | 2 p.m.
Measurement is one of the most vital tools we have at our disposal. Yet, the desire for accuracy can sometimes be outweighed by pressures to derive the data that will advance a pre-ordained case. This is like the accountant who answers the question: “What is two plus two?” with the response: “What do you want it to be?” Ken Miller, a nationally recognized expert on measurement and data, shares his insights on gaming the system, aided by CAP chairperson Richard Greene. As Miller wrote, “Our performance tomorrow depends on our learning today. And we can’t learn from our data if it is tainted with fear.”
Founder, Change and Innovation Agency
Ken Miller is the founder of the Change and Innovation Agency, a firm dedicated to increasing government's capacity to do more good. Prior to founding C!A, Ken served as the Director of Performance Improvement for the State of Missouri from 2001-2003 and as the deputy director of the state’s Department of Revenue from 1998-2001. During his time in Missouri, Miller helped the state reduce the time to issue tax refunds by 80 percent at less cost and cut wait times in motor vehicle offices by half. He also helped to save the state more than $100 million in two years. He is the author of three books: Extreme Government Makeover: Increasing Our Capacity To Do More Good
, We Don't Make Widgets: Overcoming the Myths That Keep Government From Radically Improving
and The Change Agent's Guide to Radical Improvement
, Chair, Center for Accountability and Performance and Co-Founder, Barrett and Greene
Richard Greene is chair of ASPA's Center for Accountability and Performance (CAP). Along with his wife and collaborator, Katherine Barrett, he has closely followed issues related to performance measurement for more than 20 years in connection with organizations including Governing
magazine, the Governing Institute, the Council of State Governments and more. Along with Barrett, he founded the Government Performance Project which, for 10 years, tracked all 50 states on their progress—or lack thereof—in utilizing performance management.