September 26 | Noon
Performance management has been a focus of scholars and practitioners for more than 25 years, yet the use of performance information has not greatly expanded as a result of this attention. Acknowledging that performance measurement is not an end in itself but rather a means to enhance focus on results and value, this webinar evaluates the determinants of the use of performance information by local government administrators. An online survey was administered to local government employees involved in the 2015–16 Florida Benchmarking Consortium. Analysis of the data demonstrates that institutionalization of performance measurement has the strongest statistically significant positive association with the use of performance information, followed by the design adequacy of the performance measurement system.
- The extent to which performance practices are incorporated into the
rules and routines of an organization is key to the use of performance
information for decision-making purposes.
- Performance measurement systems should provide clear, accessible, timely, and appropriate data linked to departmental targets, goals, and priorities.
- Opportunities and resources are more important determinants of performance information use than individual factors such as knowledge, skills, training, work experience, support for performance measurement, and public service motivation.
, Mississippi State University
P. Edward French, Mississippi State University