Finding the Missing Link: Improving Governance and Performance through Citizen Input and Digital Technology

September 24 | 1 p.m. ET

Many experts believe that the vital connections between the digital world, citizen engagement and government performance are keys to a successful government. But how, and to what degree, does the convergence of these gateways drive the delivery of government services? The webinar will explore this question with local government experts and practitioners. The discussion will delve into contributions from the world of digital technology, as well as examples of actual local government program implementation. Our panel of experts will talk about lessons learned from their work in this area. Most important, they will provide practical advice of ways to strengthen the link between data, citizens and performance to meet the expectations of a new digital age!

Katherine Barrett, Principal, Barrett and Greene
Toni Samuels, Moderator, National League of Cities
Costis Toregas, Montgomery County Council IT Advisor
Marie Tweedy, Digital Media Coordinator, King County Department of Natural Resources and Parks

Determinants of Public Administrators’ Use of Performance Information: Evidence from Local Governments in Florida

September 26 | Noon

Performance management has been a focus of scholars and practitioners for more than 25 years, yet the use of performance information has not greatly expanded as a result of this attention. Acknowledging that performance measurement is not an end in itself but rather a means to enhance focus on results and value, this webinar evaluates the determinants of the use of performance information by local government administrators. An online survey was administered to local government employees involved in the 2015–16 Florida Benchmarking Consortium. Analysis of the data demonstrates that institutionalization of performance measurement has the strongest statistically significant positive association with the use of performance information, followed by the design adequacy of the performance measurement system.

Key takeaways:
  • The extent to which performance practices are incorporated into the rules and routines of an organization is key to the use of performance information for decision-making purposes.
  • Performance measurement systems should provide clear, accessible, timely, and appropriate data linked to departmental targets, goals, and priorities.
  • Opportunities and resources are more important determinants of performance information use than individual factors such as knowledge, skills, training, work experience, support for performance measurement, and public service motivation.

Tamara Dimitrijevska-Markoski, Mississippi State University
Nonpresenting Coauthor:
P. Edward French, Mississippi State University